How It Works
The repair
process.
Every watch that enters our service centre follows a rigorous, documented process — from the moment you hand it over to the moment it's returned, running perfectly.
Step 01
Drop-off & Assessment
Same Day
Bring your watch to any of our boutiques. Our specialist documents its condition and provides a preliminary assessment.
Step 02
Diagnostic Report
1–2 Working Days
Technicians perform a full diagnostic. You receive a written quote detailing all work required, with no hidden costs, before anything is done.
Step 03
Authorised Servicing
4–21 Working Days
Certified technicians service your watch using genuine OEM parts. All work is performed to the original manufacturer's specifications.
Step 04
Quality Control
2–3 Working Days
Every serviced watch undergoes a multi-point quality check — timekeeping accuracy tested over 24 hours before sign-off.
Step 05
Warranty & Collection
Upon Collection
Your watch is returned with a 12-month IWC Pakistan service warranty certificate and full documentation of all work performed.
What We Offer
Our service menu.
Full Service Overhaul
10–21 Working Days
The complete restoration of your watch's movement to manufacturer specification. Recommended every 3–5 years depending on brand.
- Complete disassembly of movement
- Ultrasonic cleaning of all components
- Replacement of worn parts with OEM components
- Lubrication to manufacturer specification
- Timekeeping regulation (±2 sec/day)
- Case & bracelet polish and refinish
- Pressure and water resistance testing
- 12-month service warranty
Movement Service
7–14 Working Days
Movement-only service without external refinishing. Ideal for watches with cases in good condition that need internal attention.
- Movement disassembly and inspection
- Cleaning and lubrication
- Part replacement where required
- Accuracy regulation
- Functional testing
- 12-month service warranty
Crystal Replacement
1–3 Working Days
Scratched, cracked, or shattered crystals replaced with genuine sapphire, mineral, or acrylic glass to original specification.
- Genuine OEM or equivalent crystal
- Sapphire, mineral, or acrylic glass
- Water resistance re-test post-replacement
- Available for most watch brands and models
Water Resistance Service
2–4 Working Days
Restore your watch's water resistance to factory specification. Essential before swimming, diving, or any water exposure.
- All gasket and seal replacement
- Professional pressure testing equipment
- Tested to original ATM rating
- Crown and pushers inspected
Strap & Bracelet Service
1–5 Working Days
Full strap and bracelet services, from polishing and refinishing to full replacements with genuine or compatible parts.
- Genuine leather, rubber, and NATO straps
- OEM and compatible metal bracelets
- Bracelet polishing and brushing
- Clasp replacement and adjustment
- Link addition or removal
Diagnostic & Estimation
1–2 Working Days
Not sure what's wrong? Our technicians will diagnose the issue and provide a full written quote before any work begins. No obligation.
- Full movement and case inspection
- Written diagnostic report
- Itemised repair quotation
- No charge if you decline the repair
- Applies to all brands, including non-IWC purchases
Brands We Service
We service
all brands.
You do not need to have purchased your watch from IWC to use our service centre. Our technicians are certified and experienced with virtually every major watchmaker.
RolexAuthorised
CitizenAuthorised
TudorAuthorised
TAG HeuerAuthorised
TissotAuthorised
SeikoAuthorised
Casio / G-ShockAuthorised
Frederique ConstantAuthorised
OmegaAll Models
BreitlingAll Models
CartierAll Models
MontblancAll Models
12
Months Warranty
Every repair and service carries a full 12-month warranty on parts and labour. If the same fault recurs within the warranty period, we fix it at no charge.
OEM
Genuine Parts Only
We never use aftermarket or third-party components. Every part we fit is sourced directly from the original manufacturer or their authorised distributor.
0
Hidden Charges
You receive a full written quote before any work begins. The final invoice will never exceed the approved estimate without your explicit authorisation.
Common Questions
Frequently
asked.
No. Our service centre accepts all watches regardless of where they were purchased.
A full overhaul typically takes 10–21 working days depending on the brand.
The warranty covers all parts and labour related to the service performed.
Book a Service
Tell us about
your watch.
Fill in the form and one of our service specialists will contact you within one business day to confirm the drop-off details, discuss the service required, and answer any questions.
Service Enquiries021 3521 8501
WhatsApp+92 300 123 4567
Centre Hours Mon – Sat, 10:00 AM – 7:00 PM
