Watches purchased from iwc.com.pk/citizen may only be shipped for delivery within Pakistan. We are unable to ship internationally.
Prices of all products are now inclusive of VAT.
All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.
Citizen accepts the following forms of payment for in store purchases:
SHIPPING AND DELIVERY
Your order will be fulfilled by Citizen distributed in Citizen Pakistan. Upon delivery you will receive VAT invoice issued by International Watch Company
Citizen offers delivery service through our Courier Company to all locations in Pakistan. You can order from us and get the delivery at your home or at your office as specified in the ‘Shipping Details’ in your profile with iwc.com.pk/citizen.
Our Courier Company will contact you to arrange delivery at your convenience as per the following:
- 3 calls per shipment to find your exact address.
- 2 delivery attempts per shipment.
Orders will be delivered to your ‘Shipping Address’ within 4 to 5 working days if the location is within the serviceable area.
Any territory falls outside the delivery parameter, or in case the defined ‘Shipping Address’ is not reachable, The courier company will contact you to receive the order from their nearest office or a pre agreed location.
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
You may cancel your order provided the order has not been shipped yet from our warehouse. Once the watch has been shipped we will not be able to accommodate the cancellation request. Please call customer service at 3566 2609, Monday – Saturday from 11am to 8pm.